Returns are accepted within 7 days from the date of delivery of the singing bowl set. To qualify for a return, the product must be unused, undamaged, and returned in its original packaging and condition.
We kindly request customers to record a clear unboxing video while opening the package and share it with us via WhatsApp. This is required for verification purposes in case of transit damage, quality concerns, exchange requests, or return claims.
Shipping charges, including both delivery and return courier costs, are non-refundable and are not included under the return process.
After the returned item is received, it will undergo a quality inspection by our team. Customers will then be informed regarding the approval or rejection of the refund request.
Please note that refunds are not processed immediately. As per our policy, approved refunds are completed within 7–10 business days and are credited to the original payment method used at the time of purchase.
Customers are responsible for return shipping expenses unless the issue is caused by a defective product, transit damage, or an error from our side.
Thanks for choosing Five elements for the shopping experience